Google Reviews

Home » Google Reviews
Gina jones
24 hours ago
My technician Mr Gerald was professional and informative his timing was on point he did a great job by replacing faulty wire in thermostat and stated I’ve been doing a great job with my maintenance at home I recommend them 100%😊
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
The team at Veteran Air have resolved a long standing issue created by their predecessors with grace and unparalleled professionalism. Thank you, Veteran Air!!! Isse C
Response from the owner:Your satisfaction is our reward. Thank you for the 5-star review!
sonia deyampert
2 days ago
Exceptional service! 5-star service. Amir Rodriquez was by far the most thorough technician to date with pictures and explanation. He returned today to complete job from previous week that required replacement part. I highly recommend this company for all of your HVAC needs. Pricing is competitive, reasonable, top quality and guaranteed.
Response from the owner:Hi, Sonia. Thank you so much for leaving us a stellar review!
Kari Chucko
3 days ago
Kenneth was great; on time and thorough.
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Corey Anderson
5 days ago
Response from the owner:Hi, Corey. We appreciate the rating, and are glad we could provide you with a positive experience!
Carla Patchin
5 days ago
I can say enough about Florida air and their staff. They are knowledgeable, caring, and no matter what you call them for they will be there in a heartbeat. If I could give them 20 stars, I would.
Response from the owner:Hi, Carla. We are thrilled to learn that you had a positive experience with us!
dexter woods
6 days ago
Kern did a good job and provided quality assessment of our A.C. unit. He was nice, informative, and clean. My only complaint is that he was 2.5 hours late to his 4 hour window we were given. Which is frustrating to not know until we were 3 hours into the initial time window. A little more/better/earlier communication would had been appreciated. I understand emergencies pop up, but don't waste my time or the time of other customers. Not Kerns fault, this is on the business leadership and how they run their organization.
Response from the owner:Hi, Dexter. We are thrilled to learn that you had a positive experience with us!
Ca D
6 days ago
I’m an old Fl-Heat and Air customer and was concerned when I learned they were purchased by Veteran Air. I had my semi annual service today performed by Kern (Veteran Air legacy) and I could not be happier. I’m not sure we’ve ever had a more thorough maintenance performed. Kern had Pictures of everything, before and after, produced a tech sheet of concerns or things to watch, addressed my specific concerns (condensate pumps) and was absolutely professional, cordial, quiet and respectful throughout the process. Thanks to Kern, I re upped on the annual maintenance and now have full confidence in Veteran Air.
Response from the owner:Hi, Ca. We are thrilled to learn that you had a positive experience with us!
Taylore Sayre
7 days ago
Kenny provided great customer service! He was clear in his explanation of the HVAC assessment and recommendations.
Response from the owner:Taylore Sayre, Thank you for your review! We are grateful for your feedback and for choosing us for your heating and cooling needs. Thank you!
David Robinson
1 week ago
Excellent work
Response from the owner:Thanks for the fantastic review! We're happy to have served you well.
Pete S
1 week ago
Excellent service
Response from the owner:Thanks for the fantastic review! We're happy to have served you well.
I was called and informed of an estimated arrival time. The Tech and apprentice arrived as estimated and expected. They informed me of the service being provided, made suggestions to extend the life of my AC equipment and showed the results of their cleaning, etc.. I am a member of the AC tune-up club and pay $249 for 2 services annually.
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Stacey Hudson
1 week ago
Response from the owner:Hi, Stacey. We appreciate the rating, and are glad we could provide you with a positive experience!
Adrienne B
1 week ago
Both gentlemen that came out were phenomenal. Very professional and knowledgeable.
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Michael Aguilar
2 weeks ago
My tech came out within the time slot I was given and did his thing. He was friendly professional and courteous. He explained everything he had done and made sure I understood what he was explaining to me. I was so pleased with this ONE Tech that I set up maintenance plan with this company because I have to believe ALL their Technicians are going to be of the same caliber.
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Michael Aguilar
2 weeks ago
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
Denise Gilbert
2 weeks ago
Response from the owner:Hi, Denise. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Karen Calabrese
3 weeks ago
He was respectful, kind & kept me informed of everything he was doing,
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
Alvin Tindall
3 weeks ago
Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.
Mary Ellen Kirby
3 weeks ago
4/30/2026 Christian and Ryan just completed the 1 year maintenance on my Air Conditioning system. They were both terrific: professional, engaging, informed, and taught me a few things I did not know. They worked well as a team and are both quite knowledgeable- both a testament to great representation of the company they work for. I look forward to having both of them continue to maintain my system in the years to come. Great work, gentlemen! Austin has now been here 2 days in a row still trying to diagnose the reason I have not had AC for almost 2 weeks in this heat. I am confused since I have had 3 companies and all 3 have different answers to that question. Austin is knowledgeable and professional. I hope is is right. More important I hope he can get me AC soon. Now I am waiting for estimates. Hope they are within my budget
Response from the owner:Hi, Mary. Your feedback is highly appreciated. Thank you for the review!
David Haviland
3 weeks ago
Kenny was great! Did a meticulous job. He's welcome at my house anytime.
Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.
T. Kenny
3 weeks ago
Thank you for coming out so quickly and servicing our A/C. Jon was professional, on-time and answered every question. You guys are the best and have a top-notch team of employees from the first call to the completion of service - THANK YOU!!!
Response from the owner:Hi, T.. We appreciate the kind words and are glad we could provide you with a positive experience!
kenneth okeefe
4 weeks ago
Awesome
Response from the owner:Your satisfaction is our reward. Thank you for the 5-star review!
winnie thepooh65
4 weeks ago
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
I play 2k
4 weeks ago
Amir R. Did a great job on my A/C maintenance he explained to me everything he was doing and the pros and cons of his suggestions very helpful and kind.
Response from the owner:We appreciate your feedback and the 5-star rating! It means a lot to us.
Charlie Fanning
1 month ago
We always have a great experience with the guys from FL-Air, now Veteran Air. Kern took care of all our maintenance needs and discussed all the pertinent details of his findings, and included pictures to help me understand what he was telling me, as well as to establish a baseline for future visits.
Response from the owner:Hi, Charlie. We appreciate the kind words and are glad we could provide you with a positive experience!
They were great. Friendly and informative!!!
Response from the owner:Diane Michaliszyn, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at FL-Air Heating & Cooling. Thank you for choosing us for your needs - we appreciate your business.
Maurice Powe
1 month ago
Matthew Kenoyer HVAC provided excellent HVAC maintenance service. He was professional, knowledgeable, and took the time to clearly explain what was going on with my AC system. He checked everything thoroughly, answered my questions honestly, and made sure the unit was running properly before leaving. I appreciated his punctuality, attention to detail, and straightforward approach. Thanks Veterans Air for staffing employees like Matthew.
Response from the owner:Thank you for your kind words about our HVAC services. We are dedicated to providing top-notch service, and we are glad to hear that we met your expectations. Your satisfaction is our motivation to continue delivering the best service in Lutz!
Odalis Sijin
1 month ago
Chris G was awesome. Prompt and professional. Have nothing but respect for these guys. Thank you !
Response from the owner:Hi, Odalis. Your feedback is highly appreciated. Thank you for the review!
Jeffery Dektas
1 month ago
Another excellent experience with Veterans Air. Michael our tech was awesome. Communicated our issues and repaired only what needed to be done. No up charges with Veterans Air.
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
Sandy Pilawski
1 month ago
Response from the owner:Your satisfaction is our reward. Thank you for the 5-star review!
Woody Helfand
1 month ago
After I got over the initial shock of finding out that Mark Lang sold Florida Air to Veterans Air, I am feeling much better. Kern was the new associate or technician that came out this Afternoon to fix our plugged drainage line. Having been In executive leadership for nearly 50 years it is very easy for me to recognize talent and integrity in people. Kern has a future. He is living his dream right now. He is absolutely leadership material and I expect he’ll find his way there once the company begins to understand, what a great employee they have on their hands who is not only clean, very dependable and, very honest I am grateful to know Mark sold to a decent company that provides additional services and hope that you will give them a shot because I’m completely satisfied with today’s service!
Response from the owner:Hi, Woody. We are thrilled to learn that you had a positive experience with us!
cindy Roche
1 month ago
Very nice and informative Have used them for my maintenance service. Mark was my neighbors son and when I needed a repair he was there in a timely manner. I was able to transfer my maintenance package to my new residence Mark was great about letting it cover my new place. I had an issue with a booking earlier in the week the tech did not call me to let me know he would not be out. It took three calls to be informed of that. Other than that I recommend Mark and his company
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Sheila Hill
2 months ago
My experience with this company was excellent. The pricing was fair and the installation was done on time. I was very impressed and would highly recommend Fl Air Heating a Cooling !
Response from the owner:Hi, Sheila. We appreciate the rating, and are glad we could provide you with a positive experience!
Laura Hatcher
2 months ago
Response from the owner:Laura Hatcher, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Britani Prater
2 months ago
Response from the owner:Your satisfaction is our reward. Thank you for the 5-star review!
Kathy Jacquemart
2 months ago
Ryan you did an excellent job. You were professional, explained everything, knowledgeable on the AC, and friendly. As a retired teacher of 35 years I would give you an A+ for your knowledge of AC and your craft.
Response from the owner:Kathy Jacquemart, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at FL-Air Heating & Cooling. We appreciate your business and look forward to serving you again in the future.
Joel Artal
2 months ago
These guys are the best! Great bi-annual maintenance on our units. The 2 techs were professional, knowledgeable, and courteous. Have been using Veteran Air for over 5 years now.
Response from the owner:Thank you for your kind review! Your satisfaction is our top priority.
Sandra O'Connor
2 months ago
Exceptional
Response from the owner:Sandra O'Connor, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at FL-Air Heating & Cooling. Thank you for choosing us for your needs - we appreciate your business.
Jd Harrington
2 months ago
Response from the owner:We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Robert Bartholome
2 months ago
Matt serviced my AC. He was able to answer my many questions, was kind and very professional. I respected his honesty.
Response from the owner:Thank you, Robert. Your review encompasses everything that matters to us at FL-Air Heating & Cooling. We are proud to have earned your business & your trust.
Deborah Gibbs
2 months ago
On time good service and covered under maintenance contract
Response from the owner:Your satisfaction is our reward. Thank you for the 5-star review!
Kyle Kunz
2 months ago
Again! Micheal B is a rock star!!!!
Response from the owner:Your satisfaction is our reward. Thank you for the 5-star review!
Rochelle Harden
2 months ago
Just stopping by to say the Veteran Air Technician did a great job repairing my AC unit and explaining their maintenance plans which I signed up for.
Response from the owner:Rochelle Harden, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at FL-Air Heating & Cooling. We appreciate your business and look forward to serving you again in the future.
Tara Michalicka
2 months ago
Response from the owner:Tara Michalicka, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at FL-Air Heating & Cooling. Thank you for choosing us for your needs - we appreciate your business.
Curt Love
2 months ago
Response from the owner:Thanks for the fantastic review! We're happy to have served you well.
Raymond was awesome! Explained everything very well. He was very thorough. He is welcome back anytime.
Response from the owner:Beverly DellaGrotta, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at FL-Air Heating & Cooling. We appreciate your business and look forward to serving you again in the future.
Scott W
2 months ago
Punctual. Great customer service. Informative on what I need to keep system running well, with options
Response from the owner:Hi, Scott. We are thrilled to learn that you had a positive experience with us!
Amana
Comfortmaker
Rheem
Trane